Privacy Policy

Scope of this policy

This policy applies to personal information handled by CarePoint Physio & Wellness Clinic through its website, communications and clinic operations.

Depending on the type of information and the circumstances, applicable privacy requirements may include Alberta’s Personal Information Protection Act, the Health Information Act and federal privacy requirements where applicable.

External websites and service providers may have their own privacy policies and terms.

Information we may collect

The information collected depends on how you interact with CarePoint and the services you request.

Contact information

• Name
• Telephone number
• Email address
• Mailing address when reasonably required
• Your preferred method of communication

Appointment and health information

• Appointment dates and service information
• Relevant symptoms and health history
• Assessment and treatment records
• Referral, insurance or claim information
• Billing and payment information
• Emergency-contact information when appropriate

Website and technical information

• Internet Protocol address
• Browser and device type
• Pages viewed and general website interactions
• Information submitted through email or external booking

How we may use information

Information may be used to:

• Respond to questions and appointment requests
• Schedule, confirm or change appointments
• Provide assessment, treatment and follow-up care
• Maintain appropriate clinical and administrative records
• Process payments, insurance or authorized claims
• Communicate information related to your care
• Operate, secure and improve the website and clinic
• Meet professional, legal and regulatory obligations
• Investigate or respond to privacy and security concerns

CarePoint will limit collection and use to purposes that are reasonably required in the circumstances.

Consent

CarePoint will obtain consent for the collection, use or disclosure of personal information when required. Consent may be provided verbally, in writing, electronically or through an individual’s actions, depending on the circumstances and sensitivity of the information.

You may ask questions about why information is required. You may also withdraw consent where permitted, subject to legal, professional, contractual or record-keeping requirements.

Withdrawing consent may affect CarePoint’s ability to provide certain services.

When information may be shared

CarePoint does not sell or rent patient information. Information may be shared only when reasonably required and permitted, including with:

• Team members and service providers who need information to perform authorized duties
• Other healthcare providers involved in your care, with appropriate authority or consent
• Insurance providers or claim administrators when authorized or legally permitted
• Technology, payment, record-management and booking providers
• Regulatory bodies, courts or government authorities when legally required
• Emergency services or others when disclosure is permitted or required to address a serious safety concern

Service providers are expected to use information only for authorized purposes and to maintain appropriate safeguards.

Jane online booking

CarePoint uses Jane as an external appointment-booking and clinic-management service. When you select a Jane booking link, you leave the CarePoint website and enter Jane’s platform.

Information entered through Jane may be processed and stored according to the clinic’s account settings, applicable requirements and Jane’s privacy practices.

Please review the notices and choices presented during the Jane booking process before submitting information.

Website information and cookies

This website and its hosting provider may automatically receive limited technical information needed to deliver, maintain and protect the website.

The website may use essential cookies or similar technology for security and basic functionality. If analytics or additional tools are enabled, they may collect general usage information such as device type, pages visited and approximate geographic region.

You can adjust cookie controls through your browser. Disabling certain cookies may affect website functionality.

How information is protected

CarePoint uses administrative, physical and technical safeguards appropriate to the sensitivity of the information. These may include:

• Access controls and password-protected systems
• Secure technology and reputable service providers
• Staff privacy and confidentiality practices
• Limiting access to individuals who require information
• Secure storage, retention and disposal practices

No website, email service or storage system can be guaranteed to be completely secure. Please avoid sending sensitive or urgent health details through ordinary email.

Information retention

Personal and health information is retained only for as long as reasonably required for the purposes for which it was collected and to meet clinical, professional, insurance, tax and legal record-keeping obligations.

When information is no longer required, it may be securely deleted, destroyed or anonymized in accordance with applicable requirements and clinic procedures.

Accessing or correcting your information

You may request access to personal or health information held by CarePoint and ask that factual errors or omissions be corrected, subject to applicable legal exceptions.

Requests should be made in writing using the contact information below. CarePoint may need to verify your identity before responding.

Certain access requests may be subject to a reasonable fee when permitted. If a request cannot be completed, CarePoint will explain the reason when required.

Email, telephone and electronic communications

CarePoint may use the contact information you provide to communicate about appointments, clinic administration and your care.

Email and text communication may have privacy and security limitations. You are responsible for providing accurate contact information and informing the clinic if your information changes.

Changes to this privacy policy

CarePoint may update this policy as clinic services, technology or legal requirements change. The current version will be posted on this page with its most recent update date.

Continuing to use the website after an update means that the current version of the policy applies to your website use.

Privacy questions and requests

Contact CarePoint if you have a privacy question, concern, access request or correction request.