Frequently Asked Questions

View available physiotherapy and massage therapy appointments through our Jane booking page. You can also call 587-883-9993 for assistance.

CarePoint’s services include:

• Physiotherapy
• Massage therapy
• Functional dry needling
• Pelvic health physiotherapy
• Concussion rehabilitation
• Exercise rehabilitation
• TMJ rehabilitation

Visit the Services page for additional information.

You can generally contact a physiotherapy clinic directly. However, some extended health-benefit plans may require a physician’s referral before reimbursing treatment costs. Confirm your plan’s requirements with your insurer.

Your physiotherapist will discuss your symptoms, relevant health history, daily activities and goals. The appointment may include an assessment of movement, strength, mobility and physical function.

The findings and proposed treatment options will be discussed with you before care proceeds.

Physiotherapy care may be considered for:

• Muscle and joint conditions
• Sports injuries
• Chronic pain and arthritis
• Motor vehicle injuries
• Pelvic health concerns
• TMJ and jaw pain
• Concussion rehabilitation
• Osteoporosis and bone health
• Balance, mobility and fall prevention
• Post-surgical and functional rehabilitation

Massage therapy services may include:

• Therapeutic massage
• Deep tissue massage
• Swedish and relaxation massage
• Pre-natal and post-natal massage
• Hot stone massage
• Cupping therapy
• Manual lymphatic drainage
• Myofascial therapy
• Joint mobilization
• Neuromuscular therapy
• Trigger-point release

The techniques used will depend on your goals, comfort, assessment and whether the approach is appropriate for you.

Your massage therapist will ask about your goals, preferences and relevant health information. Treatment areas, positioning, pressure and proposed techniques will be discussed before your massage begins.

You can ask questions or request changes to pressure, technique or positioning at any time.

Coverage depends on your individual benefit plan and the eligibility requirements established by your insurer. Confirm your massage therapy coverage directly with your insurance provider before booking.

You may also contact CarePoint to ask what practitioner and receipt information is available.

Pre-natal and post-natal massage is included in CarePoint’s massage therapy services. Please disclose your pregnancy, delivery information and relevant health concerns before treatment so positioning and techniques can be appropriately considered.

Your therapist may recommend medical clearance in certain circumstances.

For physiotherapy, wear comfortable clothing that allows movement and reasonable access to the area being assessed.

For massage therapy, your therapist will explain draping, positioning and clothing options. You remain in control of your comfort throughout the appointment.

• Your insurance information, if applicable
• Relevant medical reports or imaging information
• A list of important health conditions or medications
• Referral or motor vehicle claim information
• Comfortable clothing suitable for movement

Direct-billing availability can depend on the service, practitioner, insurer and individual plan. Please contact CarePoint before your appointment to confirm whether your plan can be billed directly.

Coverage and reimbursement decisions are made by your insurance provider.

Physiotherapy for appropriate concerns following a motor vehicle collision is available. Contact the clinic before booking so we can discuss your claim information, documentation and the appropriate appointment type.

Coverage and claim requirements can vary by insurer and claim.

No. Your physiotherapist must assess whether dry needling is appropriate for you. The procedure, alternatives and relevant precautions will be discussed, and treatment will only proceed with your informed consent.

Yes. Pelvic health concerns are approached respectfully and confidentially. Your physiotherapist will explain the assessment, answer questions and obtain consent before proceeding with any part of care.

The number and frequency of appointments depend on the service, your needs, assessment findings, response and goals. Your provider will discuss the proposed plan with you.

Cancellation information will be provided through the booking process. If you need to change or cancel an appointment, please contact the clinic as early as possible.

CarePoint Physio & Wellness Clinic is located at Unit 3103, 100 Horse Creek Road, Cochrane, Alberta T4C 2N8.

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